CyberSource Ltd., the UK-based subsidiary of CyberSource Corporation, today announced that its Decision Manager anti-fraud solution has been selected by Air India Express. Decision Manager, designed to help companies like Air India Express automate and safeguard its online ticketing, provides access to over 150 global validation tests to screen for fraud and determine in real time whether online transactions should be accepted, rejected, or marked for further review.
Air India Express is India’s first international airline to offer budget travel. The carrier flies to 14 key international destinations including Dubai, Abu Dhabi, Singapore and Bahrain, and also operates a domestic service between major Indian cities.
“Our rapid growth dictates a robust solution that can not only identify potentially fraudulent activity but also minimises the burden on manual review staff,” said Harish Pai, finance head, Air India Express. “CyberSource’s considerable experience in the Indian online environment and in the travel sector was also a factor in our selection process.”
How Decision Manager works
Decision Manager features an easy-to-use interface which allows fraud management staff to create rules and manage acceptance criteria for online orders. Based on rules Air India Express defines, Decision Manager automatically determines the appropriate disposition of incoming orders—accept, reject, or review. Orders suspended for review are held in a case management queue for fast examination and disposition using Decision Manager’s sophisticated case management system. Rules can be tested without risk to determine their effectiveness and quickly modified to adapt to changing order patterns. A complete array of process analytics further helps address the accuracy and efficiency of the fraud management process. For more information on CyberSource’s Decision Manager, see: http://cybersource.co.uk/products_services/risk_management/.
Dr. Akif Khan, head of client and technical services at CyberSource Ltd., said, “Air India Express is carving out new market opportunities in the Asian airline business, and we are pleased to assist them in risk management. The work we are doing with Air India Express furthers our experience in the Indian marketplace and in the global travel sector, both of which have been focus areas for CyberSource.”
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About Air India Express
Air India Express, an international low cost carrier, is a wholly owned subsidiary of Air India. It commenced operations in April 2005 with 3 leased Boeing 737-800 aircraft. It now has 13 owned and 7 leased aircraft in the fleet. Air India Express operates flights mainly to the Middle East, Gulf and SE Asia from various points in India. Revenue has grown from USD 100 million in 2005 to USD 300 million in 2007. By the end of 2009, the company will have 25 aircraft in its fleet.
About CyberSource Ltd.
CyberSource Ltd is a wholly-owned subsidiary of CyberSource Corporation (NASDAQ: CYBS) which is a leading provider of electronic payment and risk management solutions. CyberSource solutions enable electronic payment processing for web, call centre, and point-of-sale environments. CyberSource also offers industry leading risk management solutions for merchants accepting card-not-present transactions. CyberSource Professional Services designs, integrates, and optimises commerce transaction processing systems. Over 253,000 businesses use CyberSource solutions, including half the companies comprising the Dow Jones Industrial Average. The company is headquartered in Mountain View, California, and has sales and service offices in Japan, the United Kingdom, and other locations in the United States including Bellevue, Washington and American Fork, Utah. For more information, please visit the CyberSource Ltd web site at www.cybersource.co.uk or email uk@cybersource.com.
©2009 CyberSource Corporation. All rights reserved. CyberSource is a registered trademark in the U.S. and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.
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